Wouldn't it be great if there was a process for resolving an argument or disagreement in a fair and efficient way? Well, you're in luck because there is. That process is called mediation. Mediation is a process in which a neutral, third-party individual assists in resolving a conflict between two or more other parties.
The mediator facilitates communication between the parties and will assist them in keeping the focus on what is really at the heart of the matter. If both parties are unable to generate options for resolution, the mediator may assist in coming up with ideas that meet the interests/needs of everyone involved.